Cancellation Policy
Unbox Services is a local platform where customers can easily place service requests and bookings directly through our app.
Customers can choose an online payment option while placing a booking. After the request is placed, a 1-minute window is provided to cancel the order. Once that minute passes, the order is forwarded to the Unbox admin and our service partners for processing and fulfillment.
If the customer cancels the order within the permitted timeframe, the amount paid online will be automatically refunded. This serves as our standard Service Cancellation Policy.
Refund Policy
Once your cancellation or return request is received and verified, we will send you an email or app notification to confirm receipt. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a specified number of business days.
Late or Missing Refunds
- If you haven’t received a refund yet, please first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often a processing time required before a refund appears.
- If you’ve done all of this and still have not received your refund, please contact our support team at unboxrtn@gmail.com.